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Returns Policy

Full, No Quibble Money Back Guarantee

If you are not satisfied with a product that you have purchased from us, you are invited to return it for a full refund. 

nuIQue makes every effort to ensure products arrive in perfect condition. However, in the unlikely event of a product arriving damaged, customers are invited to contact Customer Services within 7 days of receipt and return the package within 30 days for a replacement to be sent.

If you have not received your order, in the first instance, please see delivery link on our website for information on transit times and the method of despatch. Following this, if your order hasn’t arrived within the specified times, please email [email protected] and state your Order Number and what Country the order has been despatched to.



Please send your unopened items with your customer order number, name and address to our UK mailing house at the address below:


Trinder House

Free Street

Bishop’s Waltham


SO32 1EE



Please send your unopened items with your customer order number, name and address to our US address below:


4949 Genesta Avenue

Suite # 114

Encino, California




If your purchase from nuIQue is found to be faulty, damaged or unsatisfactory, please return it to us per the instructions above for a full refund. Refunds for valid claims will be made via the same method of payment as used to place your order.



You may cancel your order by informing us of this by emailing [email protected] any time up to 30 days from receiving your delivery. Unopened goods are to be returned to us at your expense, please dispose of any opened products and we will refund the entire purchase value including postage. Refunds are made within 14 days of receipt of the goods or within 30 days of your cancellation, whichever is the earlier.

Returned goods are to be accompanied by a note showing your Name, Order Number and your Location, and should be forwarded to our mailing houses at the applicable address above.